Privacy Policy

Privacy Notice

Last updated: 22/06/2026

Who I Am

Clare Gridley  is the data controller for the personal information collected through this website and in connection with counselling services.

Contact Details:
Email: counselling@thewoodlandpractice.co.uk
Telephone: 07356 273169

What Information I Collect

I may collect and process the following personal information:

• Name
• Email address
• Telephone number
• Information you provide when making an enquiry
• Information relevant to providing counselling services, including health and wellbeing information

How I Use Your Information

I use your personal information to:

• Respond to enquiries
• Arrange appointments
• Provide counselling services
• Maintain client records where required
• Meet legal, ethical and professional obligations

Lawful Basis for Processing

I process personal information under the lawful bases of:

• Consent
• Performance of a contract
• Legitimate interests
• Compliance with legal obligations

Special Category Data

Information about your health, mental health or wellbeing is considered special category data. This information is processed only where necessary for the provision of counselling services and in accordance with UK data protection law.

How Long Information Is Kept

Enquiry information is typically retained for 6 months  if counselling does not proceed.

Client records are retained for 7 years after the end of therapy  in accordance with professional and insurance requirements.

Who Information May Be Shared With

Your information will be kept confidential unless:

• You provide consent for information to be shared
• There is a legal requirement to disclose information
• There are serious concerns about your safety or the safety of others

Website Data

This website may collect technical information such as IP addresses, browser type and website usage data through cookies and analytics tools.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request erasure of information where applicable
• Restrict or object to processing in certain circumstances
• Lodge a complaint with the Information Commissioner's Office (ICO)

Complaints

If you have concerns about how your information is handled, please contact me in the first instance.

You also have the right to complain to the Information Commissioner's Office (ICO).